Study information was provided and informed consent sought prior to interview. A semi-structured interview schedule was developed focusing on self-care prior to seeking advice, reasons for selecting pharmacy support over other healthcare providers, views and experiences of pharmacy management and likely actions for future skin problems. Interviews took place approximately ten days following initial pharmacy presentation, were digitally recorded and

transcribed GPCR Compound Library ic50 verbatim. Transcripts were analyzed using the framework approach to identify key and recurrent themes. Approval for the study was obtained from the Ethics Review Panel of the School of Pharmacy and Life Sciences at Robert Gordon University. Twenty-five clients were interviewed (14 seeking advice for themselves and 11 for their children). Only a few clients described self-care prior to presenting to the pharmacy. Key themes influencing selection of pharmacy support were: professional advice and reassurance; triage to general practitioner (GP)

care if warranted; convenience and accessibility; inaccessibility of the GP care; perceived non-serious nature of the condition. Clients also acknowledged the familiarity and trust in the pharmacist to be an important influence, ‘[they] can tell you there and then what it is or near enough what it is or what it might be’, ‘I think it’s easier to have an almost a more open conversation with a pharmacist than a doctor’. Minor ailment schemes were also valued, ‘it’s quick, it’s easy and it Metformin avoids making unnecessary appointments really taking up time and sitting in waiting rooms’. Few concerns were noted; these were centred on lack of privacy ‘people

can see who you are when you go in … like it’s pretty obvious if you have to go into the consultation room and potential Methamphetamine for misdiagnosis, ‘I suppose they’re [pharmacists] just as much at risk of misdiagnosing especially in a short space of time and…they don’t have the personal history of that person’. Almost all felt positive about the pharmacy managed care they received and would seek pharmacy advice for their future skin problems and recommend to friends or colleagues. Results suggest that clients with undiagnosed skin problems seek advice from pharmacies for reasons of professional advice, accessibility, familiarity, trust and the perceived non-serious nature of the conditions. Pharmacy supported self-care is in line with NHS policy to improve access to treatment and reduce GP workload2. Study limitations include the potential for recruitment bias and data generation within one geographical area of England which may reduce generalisability of findings. Further research focusing on health outcomes of pharmacy based dermatology services is warranted. 1. Department of Health. Pharmacy in England. Building on strengths – delivering the future.